Having been established for over 40 years, Shephard was being weighed down with years of legacy branding, and as such the brand’s reputation both internally and externally fluctuated from person to person. The first step was to hold a series of workshops within the business to understand and define what the brand is and what it is not. Additionally, a thorough analysis of competitors helped to identify what sets Shephard apart in the industry. After conducting research, the Senior Leadership Team decided on four words to describe the brand: "bold, engaging, trustworthy, and expertise."